Privacy Policy
Introduction
At Gravel Hub at 1933 Estes Ln Columbia, TN 38401, we respect the privacy of our clients and are committed to protecting the personal information you may provide us through our website. This Privacy Policy describes the information we collect, how it’s used, and shared.
Information We Collect
We collect information necessary to provide our driveway repair services, including your name, address, phone number, and email. This information is collected when you engage with us directly for our services or when you opt-in to receive text messages from us.
Use of Cookies and Tracking Technologies
We use the Facebook Pixel to track marketing conversions, helping us understand our marketing efforts’ performance and optimize our advertising strategies. Our use of tracking technologies is subject to change.
How We Use Your Information
We use your information to provide services, respond to inquiries, schedule appointments, and send service-related updates.
SMS communications are used strictly for non-marketing purposes, such as appointment scheduling, confirmations, and follow-ups related to your request, and you may opt out of those communications at any time.
We may send marketing or promotional communications via email, and you may opt out of those communications at any time.
Text Messaging Consent
By providing your phone number, you consent to receive text messages from us related to your service requests and follow-ups. You may opt-out of receiving text messages at any time by replying STOP to any message you receive from us.
For details on our text messaging service, including opt-out instructions, help information, carrier disclaimers, message and data rates, and how we handle the personal information collected through this service, please refer to our Terms and Conditions.
Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. This information will not be sold or rented. Sharing of this information with subcontractors supporting service delivery is permitted only as necessary.
Data Security
We take the security of your personal information seriously. Our CRM uses data encryption and two-factor authentication (2FA) to protect your data. Access is strictly limited to personnel who need the information to perform their job functions.
Your Rights
You have the right to request access to the personal data we hold about you, to ask for your data to be corrected or deleted, and to opt-out of receiving text messages. To exercise these rights, please contact us directly.
Children’s Privacy
Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children.
Data Retention
We retain your personal information until you request us to delete it or opt out of receiving communications from us.
Updates to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users are responsible for keeping themselves updated on such changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, please contact us at:
Drew Perry
(931) 446-8109
[email protected]
Proudly Serving Maury County, TN, and the Surrounding Area